Fraktpolicy

Thank you for shopping with Freyhelle. We want to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During holidays, promotions, or periods of high order volume, processing may take longer than usual.

Shipping & Delivery

After your order has been processed, it will be shipped using the available shipping carrier for your destination.

Estimated delivery times are:

Standard Shipping: 7–20 business days
International Shipping: 10–25 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, customs processing, weather, holidays, and other circumstances outside our control.

Shipping Costs

Shipping fees are calculated and displayed during checkout based on your delivery address and the shipping option available for your order.

If free shipping or promotional shipping rates are available, the applicable offer will be displayed at checkout.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to update after the package has been handed to the carrier.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact us for assistance.

International Orders

We may offer shipping to selected international destinations.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless specifically stated otherwise, these charges are the customer's responsibility.

Customs processing may also cause additional delays.

Incorrect Shipping Information

Please carefully check your shipping address before completing your purchase.

We are not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.

Lost, Delayed, or Damaged Orders

While we work with shipping carriers to provide reliable delivery, unexpected delays can sometimes occur.

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so we can help investigate the issue.

For damaged products, please contact us as soon as possible after delivery and provide photographs if requested.

Shipping Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Customs inspections or delays
Public holidays
Carrier disruptions
Incorrect shipping information
High shipping volumes
Transportation interruptions
Other unforeseen circumstances

We appreciate your patience if your delivery takes longer than the estimated timeframe.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request. However, changes or cancellations may not be possible once an order has entered processing or has been shipped.